D.C. Blosser & Associates, founded in 1991, is a hands-on advisory company specializing in customer service enhancement through a focus on performance. We provide the hospitality industry with a variety of customer-related services, including mystery guest reports, F & B spotting, telephone guest service evaluations, employee surveys, competitive evaluations, four and five-star action planning, and employee service training.

Our staff represents over forty years experience in hospitality and retail management, marketing, sales, customer service and employee/management training. As a result, our clients enjoy the counsel and perspective we add to their service programs.


Bottom line, we provide the best consultative services in the business. We are positive-oriented, flexible, consistent, prompt and objective in our approach.

We have many products available to assist you with your customer service training needs and better enhance your leadership in the customer service industry.

Thank you for stopping by!