D.C. Blosser & Associates, founded in 1991, is a hands-on advisory company specializing in customer service enhancement through a focus on performance. We provide the hospitality industry with a variety of customer-related services, including mystery guest reports, F & B spotting, telephone guest service evaluations, employee surveys, competitive evaluations, four and five-star action planning, and employee service training.

Our staff represents over forty years experience in hospitality and retail management, marketing, sales, customer service and employee/management training. As a result, our clients enjoy the counsel and perspective we add to their service programs.

Bottom line, we provide the best consultative services in the business. We are positive-oriented, flexible, consistent, prompt and objective in our approach.

We have many products available to assist you with your customer service training needs and better enhance your leadership in the customer service industry.

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