One of the keys to effective service enhancement is to recognize that each property is unique and therefore carries a unique set of strengths and weaknesses. For this reason, before offering suggestions for enhancement, we start with a comprehensive study of your hotel’s existing service standards.

After reporting on current assessments, we work with you hand-in-hand to design comprehensive programs specifically tailored to your individual needs and concerns. This includes the on-going management of service standards, the updating of job descriptions, and staff training.